With the exception of any Bespoke Items we create specifically for you, goods are subject to a 14 day money back guarantee provided that they are returned to us in their original condition within 14 days of the date of delivery to you. The goods must also be accompanied by a Bespoke Diamonds invoice. Where Goods are returned out of this 14 day period, but within the period of 30 days from the date of delivery, such Goods may be exchanged. Prior to returning the Goods, you should contact us at email@example.com or call us on +353 1 6855800. Items may be returned direct to 33 Kildare Street, Dublin 2.
Some of our Goods are subject to a manufacturer’s guarantee. Such a guarantee is in addition to your legal rights in relation to faulty Goods or which are not as described. If you suspect that the Goods are faulty or defective, you must notify us (by emailing firstname.lastname@example.org calling +353 1 6855800) as soon as you become aware of the defect. Your remedies in respect of any such alleged defect will depend on the terms of the manufacturer’s guarantee. These guarantees often contain time limits, so it is important that you notify us as soon as possible. If the Goods are still within the manufacturer’s guarantee period, we will return them to the manufacturer for testing. The manufacturer will determine if the Goods are defective and we will notify you in writing of the manufacturer’s decision, the amount of any refund which is to be paid to you and when such payment will be made.
If you are returning Goods to us by post or courier, we strongly recommend that you send them by way of a “signed for” delivery service to ensure proof of delivery and insurance for the Goods whilst they are in transit. We cannot be responsible for any Goods which are lost in transit. Alternatively you may take the Goods, with proof of purchase, directly to 33 Kildare Street, Dublin 2. Refunds will only be made to the card used or bank account used to purchase the Goods.