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Privacy Policy

At Bespoke Diamonds we are committed to protecting and respecting your privacy.

This Policy explains how and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this Privacy Policy from time to time so please check back on this page now and again to ensure that you’re happy with any changes we make. By using our website, you are agreeing to be bound by this Policy.

Any questions regarding this Privacy Policy should be sent by email to info@bespokediamonds.ie or by writing to:

Commins & Co Jewellers,
Unit 23N, Powerscourt Shopping Centre,
Dublin 2, Ireland.
Tel: +353 (0)1 4422472

Who are Bespoke Diamonds?

Bespoke Diamonds works closely with eight of the worlds leading Diamond Brokers and Diamond Dealers.
This allows us to provide high quality diamonds at significant discounts against all other retailers in the country.
Using our diamond dealer contacts, we are able to deliver a quality service and product to customers from our Dublin City centre office.  Each diamond is individually selected and verified.  All our diamonds have been produced in accordance with the Kimberley Process which imposes the highest ethical standards.

How do we collect your information?

We collect information about you when you checkout with your order on our website, contact us about our products and services using our contact forms on our website or you register with an account on our website when completing an order. Your password will be encrypted on our database so it is secure.

What type of information is collected from you?

The personal information we collect might include your name, shipping and billing address, email address, IP address, and information regarding what pages are accessed and when. We also collect your payment info (credit or debit card) however these details are not stored on our website or server as they are securely processed externally by Stripe payments. More information on Stripe security here.

How do we use your information?

We may use your information to:

  • notify you of changes to our services
  • send you communications which you have requested and that may be of interest to you.
  • reply back to you when you contact us using our contact forms
  • send you a password reset link when you request your password to be reset
  • process your order or subscription
  • contact you in relation to your order

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

We will need to share your delivery and contact details with third parties such as our couriers or shipping partners in order to deliver your order

Choices you have

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: info@bespokediamonds.ie or call  +353 (0)1 4422472.

How you can access and update your information

You have the right to ask for a copy of the information we hold about you. You can contact us to request this information or to ask us to delete or change it.

Security precautions in place to protect your information

When you give us personal information, we take steps to ensure that it’s treated securely.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems by using secure servers and SSL (security certificates). Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

As mentioned we do not store your payment details on our website or servers. These details are securely handled by Stripe. More information on Stripe security here.

Use of ‘cookies’

Like many other websites, the Bespoke Diamonds website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences.

Links to and from other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of EU

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to Ireland. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in January 2018.

Price

30% to 50% below retail

Due to our low overheads and our network of diamond brokers, we can offer significant savings with no compromise on quality or service.
Selection

Over 500 rings in stock

Large range of engagement rings, coloured stones rings and wedding/eternity rings, along with a large range of loose certified diamonds.
Valuation

Free independent valuation

All our engagement rings come with a free independent valuation worth €100 from Irelands leading gemmologist.
Certified

All diamonds fully certified

All our diamond are certified by the most reputable bodies GIA; HRD or IGI. All conflict free and hand selected by our diamond expert.
Quality

Quality in everything we do

Our focus is on building lasting relationships with our customers. 30 day refund or return policy to allow you buy with total confidence.